FAQs

Returns

Although we endeavour for all our customers to leave us satisfied with their purchases if something isn’t as expected please let us know. We would be happy to offer an exchange, where possible, so long as the returned products are in date, sealed and in a re-sellable condition.

Food handling

For all of our graze boxes and fresh produce boxes, platters and tables, when products are received, please keep chilled and consume within 1 day. It is the responsibility of the customer to dispose of the food if kept unrefrigerated beyond 4 hours, to comply with UK food standards. By agreeing to our terms and conditions the client is agreeing to dispose of any food after this set time. Kitchen Food Company will not be help responsible for any adverse reactions to our food consumed after this time.

Dietary requirements and allergies

Please notify us of any allergy and dietary requests when ordering with us either in the Bistro or our take-away fresh produce. Whilst we do all we can to accommodate food intolerances and allergies, we are unable to guarantee that dishes will be completely allergen-free. This is due to all of our food being made in an environment where there has been traces of allergens.

  • "The food was AMAZING, thank you so much. Everyone loved it! I will be back in touch when we need some more catering, and in the meantime, I will be in for BRUNCH!"

    Vanessa

  • "What a brilliant addition to Summertown, we love it, great food, great staff, you have to try the strawberry and rose water jam and the homemade Kir Royale – divine!"

    Edward

  • "We had a last-minute occasion where we required food. Your staff were ever so helpful in tailoring what we wanted for the number of guests. The boxes are so cleverly created and packaged and the food all tasted amazing. It was the talk of the evening. Thank you."

    James

  • "Thank you for an enjoyable lunch in your Bistro. You accommodated us so well and my father loved the quiche and fresh salads - so much so we purchased some from your deli to take home too. We will be back!"

    Annette & Family

  • "We recently ordered 2 large graze boxes, a crudité box and a sweet box from you for a work function event. It looked amazing and tasted even better. We will be ordering from you in the future."

    Natalie

  • "We love the Easy José ethical coffee, the great cheese counter and the Daylesford organic food and wine… What’s not to love?!"

    Emily